How to apply for a place at Memory Lane

In the first instance please contact us by pone or email to discuss your needs. You do not need a referral from a GP or Social Services - you can apply directly to the Day Center.

If you decide that the day care is something you would e interested in then you can arrange for a free visit for half a day. This will ensure that this is the right place for you and also allow us to evaluate your care needs.

At the moment the center is run as a private business (not for profit) and charges daily for its care services. Payments can be made by cheque, cash or direct debit.


If you have been diagnosed with a form of dementia then you should be receiving the “Attendance Allowance” which is a benefit given to help with care needs and social activity.

If you need further help with care costs then you should seek to arrange a care plan assessment and a financial assessment which will be carried out by an assessor from Adult Social Care (Social Services). This is to determine your care needs and also the level of charges you may eventually have to pay. You may be entitled to receive “Direct Payments” which allows you to choose the care you receive and pay for it directly.   

Receipts for your care can be provided.



How much does it cost?


Current fees are as follows….

Full daily rate 10am to 4pm - £60

Half day rate 3 hours - £40

2 course lunch - £5

Transport is available at a cost of £5 per journey

Bursaries may be available via charity funding - please call Pam or Amanda for more details.


Opening times and Meals

Monday, Tuesday, Wednesday, Thursday, Friday - 10am to 4pm

Saturday 10am to 2pm

9am center opens

10am onwards – Official arrival time - drink and biscuits/fruit/toast on arrival.

12.30pm – Lunch - 2 courses -choice of main meal with vegetables followed by a choice of sweets.

2:30pm -Afternoon tea – cakes and hot drinks.

3pm - 4pm  - Clients will leave the day centre no later than 4pm unless otherwise arranged.

Drinks are provided regularly throughout the day to promote hydration.


If anyone has any dietary requirements we need to be forewarned so we can ensure clients receive appropriate food and drink. This isn’t just about allergies or intolerances. This may relate to issues with medication, ability to chew food, specialist cutlery and support. What we need to know is covered in the carer’s questionnaire.



How is the place secured and reviewed?


In the first instance we will invite you to attend the day center for a couple of hours free of charge. This is for you to assess whether the center is suitable for your needs. We will also make an assessment to ensure that we are able to provide specific care needs for the individual.

If both parties are content to proceed then a place at the centre will be allocated to the person you care for and if you make a request to your social worker for “Direct Payments Funding”.  This request will then will be made by your social worker to the allocation panel and may take some time to approve and arrange. In the meantime you may pay for the day care privately if you wish.

We will review the placement in six weeks to ensure that we are meeting the needs of the person you care for.  This is followed by a further review in 6 months. We urge that carers attend all reviews to ensure their input is given within the meeting. This ensures we have covered all issues regarding the person they care for. 

We will give feedback to carers about how their loved ones spent their day and keep notes about the clients experiences and any issues we feel need to be recorded.



Aids and adaptations


If a person uses a mobility aid this needs to be brought with them. (We do have pool wheelchairs and zimmer frames at the center.) Personal items need to be prescribed for the person and named. If a person uses a wheelchair and is using transport this needs to be highlighted so an appropriate vehicle can be sent. All items need to be in full working order to comply with health and safety regulations. We require the wheelchair’s serial number and that it is kite marked. This means that the chair is fit for clamping and has been tested. 



Clothing and incontinence pads


Some people find having a change of clothing at the day centre useful due to continence issues. All clothing should be named and will be placed in an individual basket. We do not have the facility to launder and dry clothing that is soiled. If the customer requires incontinence pads they will need to be provided. We do not have any supplies as pads are sourced on prescription. We suggest either bringing a packet in or enough for the visit. Again these will be stored in a named basket. If the customer requires prompting or support with using the toilet this is facilitated by trained staff.




Some people opt to use passenger services transport. This service has a driver and day centre escort. Pick-ups can be made from 10-10.30am in the morning and return transport is between 4-4.30pm  to go home. We cannot guarantee a time of pick up or drop off. If you have any home care or particular needs in relation to pick up and drop off times this needs to be discussed with Pam or Amanda at the day center or with the social worker. We will always endeavour to offer a flexible and person centred service. If there are any issues please ask and we will try and find an appropriate solution to meet your needs. Some people opt to be brought in to the day centre by friends or family. Clients can be dropped off from 9.30am but need to be aware that there few clients within the building as the majority of clients arrive from 10am onwards (in particular circumstances alternative times may be arranged)


It also worth noting if a person suffers from travel sickness as this may require a medication or a shorter journey time.

We also need to know if there are issues with access to the property when we are picking clients up. This relates to getting the person safely in and out of the property. If there are access issues we may need to refer for an assessment. Highlighting this early is helpful to avoid future problems. 



Locking door policy, codes and keys


If the customer has a key code or uses keys and will be opting for passenger services we need to know the arrangement in place and the codes. These codes are kept confidentially within the person care plan. If it is requested we lock the customer’s door and lock them within the house we can only do this with a locking door policy and it must be within the person’s best interests.





We request a copy of all medication taken. This can be provided via a prescription list. If any medication is required at the day centre this needs to brought in on the day. The medication must come in the original bottle or packet, with a legible administration sticker, be in date and be named. We cannot accept the full weekly dosage box. Your pharmacist will be able to organise this request.  The medication will be stored in a medication safe and administered by a trained staff member. We are unable to store medication over night at the day centre. We record all administrations on a personal record. If any ‘as required’ medication is needed (pain relief) we will need the carers written consent on the day to be able to administer this medication. 


We also need to know if the person has a DNR in place. If so we require a copy of this document to hold within our records


We will hold information and a care plan at the centre in a locked cabinet in line with data protection - Only staff will have access to this information.

Assessment of Individual Care Needs

To enable care to be planned we require as much information as we can get about the people who wish to use the service. This information serves a number of purposes;


·      Information about client's needs allows us to care for clients in a similar way to the way in which they are cared for at home by their families and friends. We regard these carers as the experts when it comes to the needs of clients.


·      Information about client's interests, (both past and present), likes and dislikes, this enables us to gear our resources towards activities that the individual will enjoy and participate in.


·      The more we know about people’s lives and their personal history, the better we are able to engage them in conversation and interact appropriately . In some cases people who have dementia are unable to tell us about themselves and we need the help of their carers.


·      Information about people's values and beliefs as well as their background enables us to appreciate and respect people as individuals.

Contact us

Ingots Building,

Cemetery Road,



LS19 7UP

Tel - 0113 345 3378

Mobile Pam - 07912 879362

Mobile Amanda - 07989 356923

Email: amanda@memorylanecare.co.uk


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